Course Overview:

The ILM Level 3 NVQ Diploma in Management is ideal for individuals looking to take their first step into line management and for those who already have some management responsibilities. This combined knowledge and competency based qualification will build and develop new skills to enhance their management career. The NVQ gives learners the opportunity to develop the core competences needed by first line managers in today’s dynamic business world.

Candidate Suitability:

It is suitable for people who have just begun a management role or who have both the ability and the opportunity to demonstrate recognisable management and leadership skills in their job role.

Course Outline:

This competence based qualification is made up of individual units that create a fully accredited programme. Candidates are required to complete at units from a list of to meet the criteria for achievement, collecting ‘credits’ for each unit they complete. There are 5 mandatory units that all learners must complete during the programme.

Minimum of 31 credits from Group 1

Minimum 17 credits from Group 2

Maximum 7 credits from Group 3.

Minimum 41 credits at Level 3

Course Delivery:

This programme is delivered using a range of taught sessions and assessment. The Centre’s assessment team will deliver the majority of this programme on client site. Occasional attendance at the Centre may be required. The programme will be delivered by industry specialists, approved by the awarding organisation (ILM).Once registered, you will be granted ‘Studying Membership’ status within the Institute whilst you undertake your programme.

Course Assessment:

Candidates will produce a portfolio of evidence (coursework) throughout the learning programme. This portfolio will be used to assess the learner’s competence and will be verified by the awarding organisation through external moderation.

Progression Opportunities:

Candidates who achieve the Level 3 qualification can progress to Level 4 Management qualifications, if their job role is sufficiently challenging and varied to meet the unit requirements.


This programme must demonstrate competence over a sufficient period of time which can be within 18-24 months

Costs and Funding:

This course is available on a commercial basis to all businesses. Funding may be available for certain organisations. The Centre will be able to advise.

Members rate £3320 + VAT per delegate
Non-members rate £3860 + VAT per delegate





Unit Reference Unit title Credit value
8621-300 Manage Personal and Professional Development 3
8621-301 Manage Team Performance 4
  8621-302 Principles of Leadership and Management 8
  8621-303 Principles of People Management 6
  8621-304 Principles of Business 10
GROUP 2 8621-305 Promote Equality, Diversity and Inclusion 3
  8621-306 Manage Individuals’ Performance 4
  8621-307 Manage Individuals’ Development in the Workplace 3
  8621-308 Chair and Lead Meetings 3
  8621-310 Manage Conflict within a Team 5
  8621-311 Procure Products and/or Services 5
  8621-312 Implement Change 5
  8621-313 Implement and Maintain Business Continuity Plans and Processes 4
  8621-314 Collaborate with other Departments 3
  8621-315 Support Remote or Virtual Teams 4
  8621-316 Participate in a Project 3
  8621-403 Develop and Maintain Professional Networks 3
  8621-401 Develop and Implement an Operational Plan 5
  8621-404 Encourage Learning and Development 3
  8621-406 Discipline and Grievance Management 3
  8621-402 Develop Working Relationships with Stakeholders 4
  8621-408 Manage Physical Resources 4
  8621-409 Manage the Impact of Work Activities on the Environment 4
  8621-410 Prepare for and Support Quality Audits 3
  8621-411 Conduct Quality Audits 3
  8621-412 Manage a Budget 4
  8621-413 Manage a Project 7
  8621-414 Manage Business  Risk 6
  8621-415 Manage Knowledge in an Organisation 5
  8621-416 Recruitment, Selection and Induction Practice 6
  8621-417 Manage Redundancy and Redeployment 6
GROUP 3 8621-215 Buddy a Colleague to Develop Their Skills 3
  8621-317 Contribute to the Improvement of Business Performance 6
  8621-318 Negotiate in a Business Environment 4
  8621-319 Develop a Presentation 3
  8621-320 Deliver a Presentation 3
  8621-322 Resolve Customers’ Problems 4
  8621-323 Resolve Customers’ Complaints 4
  8621-324 Gather, Analyse and Interpret Customer Feedback 5
  8621-211 Employee Rights and Responsibilities 2
  8621-208 Health and Safety Procedures in the Workplace 2
  8621-421 Manage Events 6
  8621-423 Review the Quality of Customer Service 4

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