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Target Audience & Prerequisites

The level 3 qualification is suitable for all types of office based candidates currently working within a customer interfacing capacity. Candidates are assessed against the national occupational standards for effective service delivery. Initial assessment will take place to identify a candidate’s role to ensure the level 3 programme is appropriate.

The assessment considers previous qualifications and practical experience. There is no formal pre entry requirement for this qualification and successful candidates can realistically achieve the full qualification in 12-18 months.

Course Outline

The NVQ is made up of a minimum of 42 credits. The credits are designed to cover all aspects of the customer journey and measure a person’s capability and job competency in the chosen areas.

Candidates will complete 2 mandatory units worth 12 credits and optional units to the value of 30 credits to achieve this qualification.

Accreditation & Reward

Following successful completion, candidates will be awarded a nationally recognised certificate approved by City & Guilds and will have the opportunity to attend the formal presentation ceremony at the Textile Centre of Excellence. Opportunities for further progression are available and might include:

  • NVQ Level 4 in Customer Service
  • NVQ Level 3 in Business & Administration
  • ILM Level 3 Award in First Line Management

Course Delivery: Assessed in the workplace by TCoE qualified assessors

Venue: Onsite or at TCoE – subject to Employer requirements

Duration: Approximately 12 months dependant on candidate experience

Course Dates: Candidates can begin at any point in the calendar year.

Enquire:  To make a general enquiry about this course or to book a place please contact us.

01484 346500